Temporary issues with Kudos Premium Stories

Recovering
Recovering
After 5 hours and 44 minutes

We have mitigated the issue. You may continue to see errors accessing Kudos Premium Stories due to your browser caching data. We recommend clearing your browser cache if you're having issues accessing Premium Stories. We apologise for any inconvenience this issue has caused you in your use of Kudos.

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Recovering
After 4 hours and 35 minutes

Unfortunately, we are still seeing issues caused by this maintenance. We're now attempting to manually intervene to mitigate the issue. In the mean time, you may continue to see the problems documented in this notice. We'll update once the mitigation is in place.

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Recovering
After 2 hours and 16 minutes

The identified issue is taking longer than usual to resolve itself.

We're sorry if your use of Kudos is impacted by these unavailable services. If you have any questions about this or anything else, please contact Kudos Support.

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Recovering

Due to automated maintenance being carried out by one of our service providers, you might notice some parts of our system are slower to respond, and certain parts of the system may be temporarily unavailable.

  • ⚠️ Kudos Premium Story pages (including Story management tools for collaborators) may be temporarily unavailable, and you might see an error message or not be able to load the page at all.
    • 🔃️ Once this advisory has been resolved, refresh the page to restore full functionality.
  • ⏱️ All other Kudos services, including Publication pages and Showcases, remain available.
  • 📈️ We're still tracking Publication and Premium Story metrics as usual.
  • 🚚️ Publisher file loading is unaffected.

We expect this issue to be resolved within the next hour.

We're sorry if your use of Kudos is impacted by these unavailable services. If you have any questions about this or anything else, please contact Kudos Support.

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Began at:

Affected components
  • Kudos Premium Stories