Kudos services are unavailable

Resolved
Resolved

Our service provider is reporting that they have resolved the issue, so Kudos services should no longer be at risk.

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Kudos Engineering
Identified

One of our service providers is experiencing ongoing networking issues, which may cause intermittent and widespread outages among Kudos services. They are working to resolve the problem, but there may be further outages until they manage to mitigate the cause.

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Kudos Engineering
Recovering

Services are now recovering from the incident. You may notice that operations take longer to process, and you may see inconsistent data on different Kudos services as processes catch up with any backlog.

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Kudos Engineering
Investigating

We are seeing problems accessing all Kudos services, which may result in pages taking a long time to load, or failing to load completely or partially. We're investigating and will provide updates.

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Kudos Engineering
Began at:

Affected components
  • Website
  • Publication search
  • Sharing Publications
  • Data Import
  • Widgets