Issues affecting log-out and log-in

Resolved
Resolved
After 3 days, 17 hours, and 37 minutes

We have now resolved the issue, sorry for the inconvenience.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 12 minutes

Some users may not be able to log in. If you are affected by this issue then please try the following: - Attempt to sign in and then go directly to https://www.growkudos.com/hub/ - If that does not resolve the issue try visiting https://growkudos.com/hub and logging in - If that does not resolve the issue try using another browser or a private browsing window to visit https://www.growkudos.com/hub and log in - If that does not resolve the issue then delete the growkudos.com cookies and retry logging in

We are very sorry for the inconvenience, our team are working to resolve the issue as quickly as possible.

Avatar for
Identified
After 14 minutes

We've confirmed there is a further problem and we're working to resolve it.

Avatar for
Recovering
After 11 minutes

We've fixed the core issue, and are waiting for things to recover.

Avatar for
Identified

Users that have logged-in, in the previous 30 days, cannot log out. Also, if you are already logged out, when you log-in the header and navigation UI does not reflect the change, however you can successfully access the site via direct URLs e.g. https://www.growkudos.com/hub/ . Sorry for the inconvenience, we are working on fixing the issue.

Avatar for
Began at:

Affected components
  • Website