Facebook sharing unavailable

Resolved
Resolved
After 3 days, 20 hours, and 7 minutes

We've now resolved the problem affecting sharing directly via Facebook. Any Facebook posts you made using the workaround posted earlier can be left in place – their metrics will continue to be available via your Metrics and Results pages, and will continue to be updated as people continue to click on your shared links. Sorry for the inconvenience during this outage!

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Facebook sharing is currently unavailable. We're working to restore it, and we'll update here when we know more. Any Facebook posts you've shared from Kudos previously will continue to be tracked and be available as usual from your Publication Metrics (for publications) or Results (for projects/pages) sections. If you do attempt to share to Facebook via Kudos, you might see a message warning you that an app is in 'developer mode' – don't worry, you can just close the browser window or tab, then use the workaround below.

If you need to share to Facebook in the meantime, please use this alternative method:

For Publications

  1. Choose the publication you'd like to share from the 'Publications' tab after logging into Kudos, then scroll down to the 'Share' section.
  2. Instead of Facebook, select 'Link' as the channel to share on.
  3. Open the 'Suggested labels' menu that appears, and select 'Facebook'.
  4. Click 'Generate Link', then copy the link that appears to your clipboard.
  5. Go to Facebook and paste the link into the posting box along with any additional text, then share the post.

For Projects/Pages

  1. Choose the project/page you'd like to share from the 'Projects' tab after logging into Kudos, then select 'Share' from the menu.
  2. Select the 'Facebook' channel.
  3. Optionally, add a label, and then click 'Generate link'.
  4. When the trackable link appears, instead of clicking 'Post to Facebook', select the trackable link and copy it to your clipboard.
  5. Go to Facebook and paste the link into the posting box along with any additional text, then share the post.

Sorry for the inconvenience. We'll restore our usual simple Facebook sharing process as soon as possible.

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Began at:

Affected components
  • Sharing