Resolved
Resolved
After 16 hours and 10 minutes

Changes to our infrastructure to route around the problem were completed over the last 12 hours, and Kudos is now operating normally. If you're still encountering problems while using Kudos, please contact support.

Thanks for bearing with us during this unscheduled downtime, which was caused by the extreme weather currently impacting Europe. If you're interested in learning more about extreme weather events, and what we can do to limit and mitigate the impact of climate change, we have a collection of the latest climate research, explained in plain language by professional science writers, at our Climate Change Knowledge Cooperative.

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Recovering
After 31 minutes

We are currently working to mitigate the outage at our service provider; however, this will take some time to complete.

  • Kudos services should be available during this process, but there may be extended periods of downtime.
  • All your Kudos data, including your Publication and Story pages, are safe during this process, but may be temporarily unavailable.
  • If you see error messages while using Kudos, we recommend waiting and then refreshing your browser and trying again.
  • You may wish to avoid drafting extensive changes to your Publication and/or Story pages until this problem is fully resolved, to avoid losing your work in the event that the downtime prevents you saving them.

We're sorry for any inconvenience this may cause.

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Identified
After 8 minutes

Kudos may continue to be unavailable intermittently. This problem is being caused by ongoing issues at one of our internet service providers, who are experiencing an outage due to the current extreme heat affecting Western Europe. They are actively working to mitigate the issue, but currently have no estimate for recovery. We'll update this post when we have more details.

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Investigating

We're currently seeing widespread unavailability across all our services. We're currently investigating the cause, and will update this post when we know more. In the mean time, we apologise for any inconvenience this unscheduled downtime causes.

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Began at:

Affected components
  • Website
  • Publication search
  • Kudos Premium Stories
  • Showcase
  • Sharing
  • Data Import
  • Widgets