Data server maintenance

The maintenance has now completed ahead of schedule. Thank you for your patience.

Publisher FTP connections and data loading will now work as normal. If you're a publisher and you notice any issues, please contact your Kudos account manager, who'll be happy to help.

We've now disconnected existing connections to our publisher FTP server.

🔌 Connections will fail with a 'connection refused' or an authentication error until the maintenance is over.

🔐 Publisher FTP credentials will work without any changes needed when maintenance is over.

We've now prevented new connections to our publisher FTP server.

🔌 Connections will fail with an authentication error until the maintenance is over.

🔐 Publisher FTP credentials will work without any changes needed when maintenance is over.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

🚚 We're planning some essential maintenance to our publisher FTP server. During this maintenance window, the FTP server will not be available. New connections will fail, and existing connections will be disconnected. We're sorry for any inconvenience this causes.

✅ All other areas of the Kudos platform, including Showcases, Story pages, and the Kudos Hub, will continue to operate as usual.

🗃️ Any data files uploaded to the data server prior to the maintenance window will be processed as normal, although processing may be slightly delayed.